Letting agents should take pride in the essential role they provide, according to The Letting Partnership.

It praised the industry for responding quickly to new legislation, which has been changing constantly throughout the pandemic, and for working so hard to allow many people to safely move home.

Operating safely means protecting everyone, whether that is staff, landlords or potential tenants, and this provides many new challenges which agents have risen to, according to Gill Waller, compliance and development manager at The Letting Partnership.

Waller said: “Letting agents should stand proud as we head into 2021. They play a vital role in helping people to find housing which is fundamental to leading a happy life, yet we think the level of service they provide can sometimes go under the radar.”

The Letting Partnership, which delivers outsourced client accounting and Client Money Protection services, pointed out agents have a challenging job and should champion their hard work during a difficult year.

Waller added: “For a lot of landlords, the property they are renting out is their biggest asset, and often it has been a home that they have invested time and emotion in.

“When a landlord entrusts their property to a letting agent, they do so for the reassurance that all rules and regulations are being complied with and the knowledge that their investment is safe.”

via Property Industry Eye