Drivers & Norris has been recognised for its outstanding customer service to its clients by the biggest award scheme in the UK residential property industry – the ESTAS Customer Service Awards.
The ESTAS sponsored by Zoopla determines the best letting agents in the UK based on research carried out amongst customers who are asked a series of questions about the service they have received from their agent during the home moving process. This year again saw record entries making the competition the toughest yet and one of the biggest surveys in the UK property industry with 40,000 customers completing one of the online ESTAS surveys.
The winning regional and national letting agents will be announced at the 16th annual ESTAS ceremony at the Grosvenor House Hotel in London on 10th May. The awards will be presented by TV property expert Phil Spencer in front of 1,000 of the UK’s top property professionals, Spencer said “The ESTAS are special because shortlisted and winning firms are selected purely on the service delivered to customers and I don’t think there can be a greater honour in the industry (or in any industry for that matter) than to receive an award based on that mantra.”
Simon Brown, founder of The ESTAS says “At ESTAS we’re proud to say we believe in old fashioned values like customer service. We know how hard it is to deliver it - week in week out - that’s why we put the spotlight on property firms who are committed to providing excellent service. The ESTAS brand can help generate consumer trust for all property professionals involved in the home moving process.”
Scott Hailou, Managaign Director said “We’re absolutely delighted to have made it on to this year’s shortlist. We are passionate about the level of service we deliver to our clients and this proves all the hard work the team put in has paid off”.